Capita faces NAO review of Civil Service pension scheme administration contract
Bitget2026/10/02 06:11- Capita faces fresh regulatory scrutiny as the UK National Audit Office launches a review of the administration of the Civil Service Pension Scheme.
- The review follows an NAO investigation in June 2025, escalating oversight of one of the group’s major public service contracts.
- Capita acknowledged performance remains below expected standards, naming remediation of the scheme as its top priority.
- The company plans further automation and tighter governance to lift service levels.
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