Coldcard temporarily retains customer records to comply with legal procedures

Odaily reported that Coldcard announced it has temporarily suspended the automatic deletion of customer data due to legal requirements related to the security incident disclosed on July 30. According to its previous policy, customer records were typically deleted automatically after 120 days, with only email and country of residence information retained; currently, these records will be kept until further notice. Coldcard stated that customers may contact official support to request continued handling under the original data retention policy, and the company will resume the automatic deletion mechanism once legally permitted.