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Wells Fargo Expects More Headcount Reductions from AI -- Market Talk

Wells Fargo Expects More Headcount Reductions from AI -- Market Talk

Dow JonesDow Jones2026/09/15 16:39

1239 ET - Wells Fargo still has a lot of opportunities to use AI within its business, Chief Financial Officer Mike Santomassimo says. When asked at the Barclays Global Financial Services Conference about headcount being down for several quarters, Santomassimo says there is more room to use AI to drive efficiency. Already, AI has been used to autonomously code and is present across company functions, including operations and call centers, Santomassimo says. "It'll bring headcount down more," he says. "Whether headcount will be down every quarter forever, probably not, but we still have a lot more to continue to drive it." (katherine.hamilton@wsj.com)

(END) Dow Jones Newswires

September 15, 2026 12:39 ET (16:39 GMT)

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